How Does Your Current
Computer Guy Stack Up?

Take this quiz to find out!

How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, cybercriminals, data loss or other frustrating and expensive disasters? Could your current computer guy actually be jeopardizing your network?

If your computer support company does not score a “YES” on every point, you could be paying for substandard support.

  • Do they respond to emergencies in 30 minutes or less?
  • Are they easy to reach when you need them for non-emergencies?
  • Do they offer ongoing maintenance to keep your systems running smooth?
  • Do they proactively offer new ways to improve your network’s performance?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they complete projects on time and under budget?
  • Do they follow up on your support requests quickly?
  • Do they offer a guarantee on their services?
  • Do they arrive on time and dress professionally?
  • Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
  • Do their technicians maintain current vendor certifications and participate in ongoing training?
  • Are you confident they aren’t learning on your time?
  • Do they give you their full attention rather than seeming constantly rushed?
  • Are they adamant about backing up your network and having a disaster recovery plan in place?
  • Do they offer to meet with you regularly to review your business plans, your network status and their own performance in supporting your company?
  • Do they provide frequent updates, status reports and follow-up calls and e-mails so you don’t have to manage their progress on projects?
  • Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with “time and materials”?

Stop paying for sub-standard support today!

Because you’re a prospective client, we’ll give you 2 FREE hours of network support to prove that we can do a better job than your current computer guys.

For FREE, we will come to your office and…

  • Check your network’s current security against hacker attacks, theft, worms and viruses.
  • Check your data back-up systems to ensure they are working properly and accurately backing up all of the critical files and information you NEVER want to lose.
  • Perform a quick network “tune-up” to make programs and files load faster.
  • Discuss a project or upgrade you are considering, or give you a second opinion on a quote you have received.

To Claim Your Free Support
Complete The Form On This Page
Or Call Us At 585-343-2713

Claim Your Free Support Today

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We would not go anywhere else

For more than 15 years, Marchese Computer has provided us peace of mind knowing that we have the latest updates and protection without us having to do a thing. For our 24 hour business, Marchese Computer is always very responsive to any issues that happen no matter what time of the day or night. MCP has “bailed us out” on a number of occasions. They always make you feel that you are their most important customer. We would not go anywhere else.

Dan Fischer President & General Manager
WBTA 1490

Responsive to our needs

We have worked with Marchese Computer Product, Inc. for more than 15 years and the single biggest benefit to our company is their responsiveness to our needs. They have always made themselves readily available to provide all of our technological support no matter what the circumstances. I have never had the need or the desire to work with any other IT firm as the Staff at Marchese Computer is well educated and versed in all IT Solutions. For any IT solutions we have needed at our Law firm they have provided efficient and on point services at a reasonable price.

Benjamin J. Bonarigo, Esq Attorney
Bonarigo & McCutcheon

Took the worry and complexity out of IT for us.

We moved to Marchese Computer’s managed services so we could take the worry and staffing needs out of IT. Paul and his staff have provided personal service and spot on recommendations to us of over a decade and they always are willing to go the extra mile in making sure our goals are met within budget.. Simply put you should call Marchese Computer today, you won’t be disappointed.

Doug Post Village Administrator
Village of Attica

Stands behind their work

The simple answer to why Marchese computer over our old provider is Knowledge, fast service, and they never tried to sell me something I didn’t need. They listened to what our needs were, explained the technology and guided us through integrating our two facilities with Phones, Video, Firewalls, and internet connections.

Marchese Computer stands behind their work and stays until the job is done. They are a local company with a lot of year’s experience. You can rely on the local guys at Marchese computer.

Jeremy Lies Owner
Oliver's Candies